Steps to follow when recipients may not be receiving emails from Learning Vault, and credentials might be landing in their spam or junk folders.
To ensure emails from Learning Vault are delivered directly to the inbox:
-
Ask your recipients to whitelist our domain:
Have them add @learningvault.com.au to their email provider's whitelist or safe senders list. -
Provide this helpful resource:
Direct your recipients to this guide for step-by-step instructions on whitelisting: https://www.wikihow.com/Whitelist-an-Email
By following these steps, you can help ensure that our emails are not mistakenly sent to spam or junk folders.