Steps for the user to follow when they have forgotten their login details
There is a ‘Forgot password?’ button on the login screen. This will trigger an email to be sent to the user. This may take up to 5mins. Please check and junk inboxes. If an email is not received, a member of the LV staff will be able to reset the password by navigating to the user, clicking on their name and editing the ‘Login Information’