If a digital credential has been issued to an incorrect, non-active, or inaccessible email address, it can be frustrating for both the recipient and the issuer. Fortunately, there are steps you can take to resolve this issue efficiently.
To issue a new credential to the correct email address, you must first revoke the existing one. This ensures that the recipient cannot access the credential with the incorrect email.
- Access Your Credential Management System: Log in to the platform where the credential was issued.
- Locate the Credential: Find the specific credential linked to the incorrect email address.
- Revoke the Credential: Follow the platform's procedure to revoke or disable the credential.
- Once the incorrect credential has been revoked, you can issue a new credential to the correct email address.
- Enter the Correct Email: Ensure there are no typos and that the email address is valid.
- Complete the Issuance Process: Follow the usual steps for issuing a new credential, ensuring that all information is accurate.