Following are the steps and checks that you can make in the event that you are wanting to set up a student or they are encountering login issues.
1. Has the student verified their email address?
There are 2 separate ways that a student can be added to a course:
- SIS import: this is done by an instance site administrator and is completed by SIS import through a .CSV file. Here the email address and password are created in the system. The email address is automatically considered validated.
- Manual addition to a course: Here a Teacher or Sub-account Admin can create the student or teacher. This will generate an email (depending on the canvas update, it may send 2 emails) to the student or teacher asking to validate the email address of the user. This needs to be done for the student to continue to have access to the course. At the time of writing this, Canvas allows the student initial access, but will block repeated access after the 1st access to the site.
A student can check if their email address has been validated by navigating to ‘Account’ > ‘Settings’ tab. The ‘Email Addresses’ section will either display a star next to your email address or an exclamation mark. If there is an exclamation mark, you can click on this to re-send the verification email. If a student is unable to access this, a member of the LV staff can act as the user, navigate to the settings and send the email on their behalf.
2. Have they forgotten their password?
There is a ‘Forgot password?’ button on the login screen. This will trigger an email to be sent to the user. This may take up to 5mins. Please check and junk inboxes. If an email is not received, a member of the LV staff will be able to reset the password by navigating to the user, clicking on their name and editing the ‘Login Information'.
3. Has their email been set up incorrectly?
Either way that the student has been set up. Double check through the unit that the email address that was given is correct. This can be done in the unit (course) in the people tab, or via the ‘People’ tab in the Admin settings. You may need to remove the student and start again with the correct email address.
4. Is the student suspended?
This can be done by the LV Staff, or Instance admin (top level). An exclamation mark will be present next to the student’s email address in the ‘Login Information’. You can fix this by clicking ‘Reactivate User’ in the ‘Name and Email’ section of the user in the people tab.